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Sales & Customer Service Training
HRIQ is re-known for its innovation in design and delivery of sales / customer service training programs. These programs are designed exclusively for clients to reflect the organisational culture, brand and values.
Existing standards / policies & procedures of the client are used as a platform for creating a program which team members can relate to and which forms part of the organisational culture.
HRIQ has designed exclusive sales / customer service standards, policies & procedures and training programs for some of the most reputable retail brands in Australia. As a result we have gained a reputation for being industry leaders in this field.
Objectives of these programs are to:
- To up-skill sales department team members;
- To increase sales and maximize employee productivity;
- Improve sales KPI’s e.g. multiple sales, conversion rates, average $per hr etc;
- Provide customers with a unique shopping experience;
- Drive repeat business and customer loyalty;
- Reduce shrinkage
- Meet operational training & development needs;
- Introduce culturally relevant sales training that is exclusive to the client
- Create & promote a sales performance culture throughout the business;
- Set a sales/customer service standard which is consistent across all stores;
- Set procedures and practices to measure and drive sales performancestandards;
- Ensure you have a competitive edge in terms its sales/customer service standards;
- Promote the organisational values throughout the business;
- Strengthen your Employer Brand by providing staff with unique training experience;
- To retain talent by providing your team members with the opportunity to learn and grow in their
career with you - To strengthen Succession Plans in stores
- To introduce improvement initiatives and successfully manage change
For a free initial consultation or further information please contact us
